- About us
- What is Biztranex?
Biztranex is a full-featured spot trading platform for major digital assets & cryptocurrencies, including Bitcoin, Ethereum, EOS, Litecoin, Ripple, NEO, Monero and many more. We also boast a suite of order types to help traders take advantage of every situation.
- How does Biztranex work?
Biztranex allows users to open a trading account which can be deposited in Bitcoin (BTC), Bitcoin Cash (BCH) or Ethereum (ETH). Users may choose a preferred trading market such as Bitcoin Market, Ethereum Market, Bitcoin Cash Market, USDT Markets, BTN Markets to start a buy or sell order. All transacted amounts will be stored in a secure wallet.
- Why should I trust you?
Biztranex is a mature and promising exchange created by top trading enthusiasts. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work in over 50 cryptocurrencies listed.
- What is the 2-factor authentication (2FA)?
2FA authentication is a method for keeping your account protected. To log in to your Biztranex account, you’ll need a second device with Google Authenticator installed.
- I forgot my password, what should I do?
Upon login, click Forgot your password? and enter your email. A new password will be sent directly to your inbox and you can then log in and change the password in the Change Password. If you do not remember which email address you used when opening your trading account, please contact Customer Support.
- What is a wallet address?
A wallet address is a digital storage for your coins to be securely kept. Each coin has a certain wallet address. That could be official mobile or web wallets. The wallet address represents a randomly generated combination of digits and letters. Biztranex features a blockchain-based wallet which is seen as unhackable. To exchange cryptocurrencies, you need to provide a wallet address to receive your exchanged amount.
- How do I get a wallet address?
Upon opening an account on Biztranex and selecting your preferred cryptocurrency, the system will automatically generate a wallet address uniquely for you. You can have as many wallet addresses as you wished because they are wrapped with our blockchain technology.
- What is blockchain technology?
Distributed Ledger Technology (DTL) is the protocol of decentralized data storage in a blockchain, where the consistency of data is guaranteed by the cryptography and consensus of multiple nodes. The pioneer and the most popular implementation of the DLT is the Bitcoin Blockchain.
Distributed ledger technology offers immediate settlement in a non-centralized framework at ultra-low costs. This will pave the way for the emergence of a global marketplace for all asset classes and instruments that use this system.
Distributed ledger technology facilitates step-by-step transactions. If contracting parties A and B decide to exchange assets X and Y, the transfer occurs synchronous and step-by-step; it cannot happen that just one side of the transaction is executed. Distributed ledger technology operates on a global scale and performs the role of a notary service. The technology is highly efficient, and it dramatically reduces risks associated with any type of transaction.
- Are there any fees?
Yes. Please check Biztranex website's Fee Structure.
- Why does my transaction take so long?
As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:
- Blockchain overloaded. There are many transactions waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait it out. Biztranex has no control over a blockchain overload.
- Coin updates. We may turn off some coins to update a client. This can take some time. You will get your money as soon as we turn it back on.
- DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out.